Exchange & Return
Exchanges & returns from Switzerland and Liechtenstein
Returns are possible within 30 calendar days from the date of the postmark or the delivery or receipt confirmation. If you cannot provide a delivery or receipt confirmation, the 30-day period begins on the shipping date of your order.
To return an item, it must be sent back in its original packaging, unused and in as-new condition, including all accessories.
Unfortunately, you are responsible for the return shipping costs.
Quality complaints
Our rugs are carefully inspected. In rare cases, however, material or manufacturing defects may occur, such as weaving defects, unusual colour irregularities or damage caused during transport. If you notice anything unusual, please contact us at kontakt@homerugs.ch. To help us process your request quickly, please send us a photo of the affected area by email.
Damaged packaging
Please always ask the carrier to confirm any visible damage to the packaging. This allows us to ensure a smooth clarification process in case of possible transport damage to the rug. If the carrier refuses to provide confirmation, please refuse acceptance and inform our customer service team using the contact form, so we can take care of the next steps for you.
Refund
Once your return has arrived and been checked, we will refund the corresponding amount to the payment method used for your order within 14 working days.
